Privacy Policy

Introduction

Welcome to THE KSY ENTERPRISE (“we”, “us”, or “our”). We operate as an authorised distributor for Allo Technology Sdn Bhd (“Allo Fibre”). We are committed to protecting the privacy and security of your Personal Data in compliance with Malaysia’s Personal Data Protection Act 2010 (“PDPA”).

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you use our website or register for Allo Fibre broadband services through us.

Personal Data we collect

When you register for an Allo Fibre package, check fibre coverage, or contact us through our website or forms, we may collect the following Personal Data:

1. Full name (as per NRIC / Passport).
2. NRIC / Passport number (for account registration and service verification with Allo Technology).
3. Contact details (phone number, WhatsApp number, and email address).
4. Installation address (for coverage checks and technician dispatch).
5. Documents required for registration (for example, a copy of your NRIC or utility bills).
6. Website usage data (IP address, device information, and cookies).

Purpose of data collection

We process your Personal Data strictly for the following business and service purposes:

1. Checking Allo Fibre coverage at your specified location.
2. Processing, submitting, and managing your Allo Fibre subscription application to Allo Technology Sdn Bhd.
3. Contacting you regarding your application status, installation appointments, or enquiries.
4. Providing customer support and troubleshooting assistance.
5. Complying with legal and regulatory obligations in Malaysia.

Disclosure of Personal Data

We do not sell, trade, or rent your Personal Data to third parties. However, to fulfil your service request, your data may be shared with:

1. Allo Technology Sdn Bhd, the principal service provider responsible for processing your fibre connection.
2. Authorised Allo Fibre installation contractors and technicians responsible for the physical setup.
3. Government or law-enforcement bodies where required by applicable Malaysian laws or court orders.

Consent & third-party data

By submitting your information on this website, you explicitly consent to the collection and processing of your Personal Data as outlined in this policy.

If you provide Personal Data on behalf of a third party, such as family members, colleagues, or tenants, you confirm that you have obtained their authorisation to submit their information to us.

Data security

We implement reasonable technical and organisational measures to safeguard your Personal Data against unauthorised access, alteration, disclosure, or loss. However, no internet transmission or electronic storage method is 100% secure.

Retention of data

Your Personal Data will be retained only for as long as necessary to fulfil the registration process, maintain customer-support records, or comply with legal requirements.

Your rights under the PDPA

Under the PDPA 2010, you have the right to:

1. Access the Personal Data we hold about you.
2. Request corrections to inaccurate or outdated data.
3. Withdraw your consent for us to process your data at any time.

To exercise any of these rights, please contact us using the details below.

Contact information

If you have questions, concerns, or requests regarding this Privacy Policy or your Personal Data, please contact:

Last updated: September 2026